Free shipping: All items that are shipped for free will take an average of 10-15 business days depending on your location and time of order.
Order cancellations must be made within 24 hours of order placement.
Our return policy is as follows:
We would be happy to return or exchange any unused items that you are not satisfied with. Returns will be accepted up to 14 days after your items have been delivered. In the event of a return or exchange, we are unable to credit you for Shipping & Handling fees and require a 20% restocking fee. In the event of an exchange for another item, there will be an additional S & H fee.
We do our best to prevent this, however on the rare occasion you receive a defective item, we would be happy to replace at no extra shipping cost to you or we will give you a refund.
We deal with a secured server, therefore once the original transaction has been completed, we no longer have access to your credit card information. If you have an outstanding balance on your order, we will again need your credit card information.
We accept Visa, MasterCard, AMEX , Discover and PayPal
If you are returning a garment, we ask that you send to the address listed below. Please include your receipt/order number along with a note explaining what we can do for you. We also ask that you please return within 14 days of receiving your order. We are unable to accept returns after 14 days.
Feel free to e-mail us or call the shop with any questions/concerns you might have. We are available Monday-Friday, 10:00 A.M.-3:00 P.M. (EST)
We appreciate your business and want to do everything in our power to provide excellent service and make you a raving fan of Photo Three Sixty!
Contact firstname.lastname@example.org to start your return process.